Tidio
Live chat and help desk with Lyro, an AI agent that answers customer questions, aimed at online stores.
How the 6.8 was reached
- Quality of output8/10
G2 4.6-4.7/5 across 1,900+ reviews and Shopify 4.8/5 from 1,344 reviews. g2.com
- Ease of use9/10
Free plan forever, no card, starts on Shopify, WordPress and Wix. tidio.com
- Pricing value7/10
Free plan available; paid plans from $29/month with about 17% off for annual billing. Reviewers note pricing concerns. tidio.com
- API and integration quality3/10
Integrations page checked but no facts found on an API; platform integrations exist only as install paths. tidio.com
- Solves the problem it claims to solve7/10
Lyro resolves 67% of issues per G2; reviewers note pricing concerns and slower website loading. capterra.com
6.8/10 is the mean of the 5 criteria that apply. Scored on the five-criteria rubric v1, 29 September 2026. How scoring works
Pricing
- Free forever
- No credit card
- Installs on Shopify, WordPress and Wix
- About 17% off with annual billing
- Done-for-you automation
- Custom limits
Key Features
- Lyro AI Agent for customer service chats
- Live chat and help desk
- Flows for automation
- CRM logging and follow-up email drafts
- Integrations with 5000+ tools, per Tidio
Pros & Cons
Pros
- G2 4.6-4.7/5 across 1,900+ reviews
- Free plan with easy install on Shopify, WordPress and Wix
- Tidio says AI completes 67% of conversations
- Paid plans start at $29/month
Cons
- Reviewers note pricing concerns
- Reviewers mention slower website loading
- No API facts found
- Integrations appear mostly as install paths
Tidio suits small online stores that want chat and an AI agent live fast on a free plan. Teams that need custom API work should look elsewhere.
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Competitors to Tidio
Other tools in the automation category worth comparing.
Botsify
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Dify
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